Service Desk Agent - Consulting Company

Posted 08 July 2022
Salary €45000 - €60000 per annum
Job type Full-time
DisciplineOffice ManagementCustomer Support / Client Care

Job description

We are looking for the future Desk Agent!

My client is a professional services network.

Our Internal IT department creates the technological environment and assistance that enables employees to quickly access vital information and succeed in their job on a daily basis using the most efficient powerful tools and emergent technologies. As an experienced desk agent, you will be part of the Infrastructure team.


  • An ITIL qualification is preferable but not essential;
  • Aknowledge inthefollowingdomainwouldbeconsidered as anasset (level 1):
    • Windows & Linux Environment ( Active Directory, SCCM, …);
    • Citrix Xen App (reset profile, kill session, …);
    • VMware basic understanding;


  • German, French and English knowledge are mandatory (speaking & writing);
  • Excellent communication skills / Excellent organisational skills;
  • Team player;
  • First IT Service Desk and/or Call Center experience is considered as an asset;
  • Basic User & Security Group Active Directory administration;
  • Knowledge in Operating systems for Servers and workstation (Windows, Linux);
  • Experience with using and troubleshooting Exchange within a network environment (permissions, calendar sharing, delegation);
  • On-site support occasionally for end user support;


  • An opportunity to join a human centric company
  • A stable work environment
  • Training and close monitoring of your professional career
  • Exciting assignments and projects

Concernant ce rôle, Kelly Services agit en tant que médiateur officiel. Lorsque vous décidez de postuler ce poste, vos informations personnelles seront traitées conformément à la déclaration de confidentialité de Kelly.

Conformément à la loi sur la discrimination et la politique d'égalité des chances au Luxembourg, Kelly Services accueille les candidatures de tous les candidats éligibles, quels que soient leur origine ethnique, leur sexe, leur handicap, leur religion, leur orientation sexuelle ou leur âge.


Regarding this role, Kelly Services acts as the official mediator. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement

In keeping with the Law regarding discrimination and equal opportunity in Luxembourg, Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.